Frequently Asked Questions

What happens if I forget my username or password?
If you cannot remember your login information, click HERE and we will send that information to you to the email address you signed up with.

Can I pause my exam, and come back to it later?
Yes. An exam can be paused at any time for later use. When you are ready to continue your exam, simply go into exam history, select your paused exam , and continue on.

Can I review the exams that I take?
Yes. You can open and review any of your exams in your exam history. Just as you were taking the exam, you can open your exam and view the answers you selected, and whether you got them right or wrong.

How long do I have access to my account after I purchase?
You will have one (1) year access from the date of purchase to your account and all the materials included.

Do I only get to take one practice exam with my purchase?
No. Once you purchase your practice exam, you will be given access to hundreds of practice questions. You will be able to take an exam again and again, and each time, you will be given new questions from our database of professionally written questions. 

Does your site keep track of my score?
Yes. Our site keeps track of every exam you take, the answers that you select, and the scores for each exam. It also gives you performance benchmarks and lets you know how you are doing in all areas.

Can I share my account with my friend?
No. Your purchase is limited to single user access. For security reasons, your exam purchase may include a question limit to protect us from password sharing. If you reach this limit, additional questions will be added providing your account does not show an abusive pattern.

After I purchase, do you send me a CD?
No, all of our content and exam taking process is online. Once you purchase your exam online, you can take your practice exams from any computer that has internet access.

Can I pay over the phone with a credit card?
No, we cannot take credit card orders over the phone due to the high volume of credit card fraud. We use latest technology in encrypted online credit card transactions to be sure that your transaction is safe and secure.

You MAY Fax your order in – click HERE.

Can I pay with a money order or personal check?
Yes, please click HERE for an order form.

How do I get help?
You can obtain help by using the support link on the menu, and sending a support request to us.


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